I have just received an e-mail telling me that McAfee have taken money from my visa card to pay for renewal of their antivirus program. I had uninstalled it several months ago, and didn't know that I had to contact them to stop them renewing it automatically. I don't know if this is common knowledge, but if it isn't I thought your readers might like to know about it.

I am using xp home edition SP3. I have an icon that has appeared on the task bar of web sites I am using. I contacted the BitDefender web site and tried to send them an e-mail. They want to know a code number before the e-mail can be sent. I am unable to do this as BitDefender does not appear on the "all programs" list, or in the control panel " add or remove list. It does not appear on the search facility of the computer. Can you help please?

For the last few weeks I've regularly had an error message appearing on my desktop. It says " Username and password do not match. You provided (my gmail address). Please enter your full email address (including @domain.com)". This has been appearing since I read about a weakness on gmail that allows multiple password attempts and beefed up my password. Does it mean someone is trying to hack my gmail account?

I use WinXP home version, which came with a free norton antivirus 360 trial. After the trial ended, the continual popups from norton "reminding" me to buy their product prompted me to uninstall the norton program.

After a (so-called) successful uninstall, using the uninstall feature from the control panel, my network connection does not work. Any browser i try does not connect, Itunes music store, nothing. The most frustrating part is that windows does not detect any problem, and in control panel the network is shown to be connected. But no programs needing the connection work!

When installing Java V.6 Update 15 the installation stopped and reported Error 25099 unzipping core files failed. When I looked up the error on the Java site it suggested a workaround involving deleting the jqs.exe process. However that process is not running on my system.

I tried to install older updates but they all failed with the error message "internal error 2753 regutils.dll" until I got to update 7, which installed successfully. When I looked up the error message on the Java site, it couldn't find it.

Here are three recommendations.

• Free Avira AntiVir – a nice program, apart from some self-advertisements.
• AVG Free – but do not install or activate their LinkScanner function. The program tends to be overbearing and intrusive.
• avast! antivirus Home Edition – a bit slow with the updates, but otherwise good.

Hi there,

I have an XPS M2010 runiing Windows XP Pro, Service Pack 3.

Security wise, I have Windows Firewall, Zone Alarm Security Suite and Force Field.

I run many applications, but one in particular refuses to function, I think since my computer last made some automatic windows updates.

Introduction

I've been working with Adobe LiveCycle Designer ES 8.2 for a while, designing forms that end users can fill-in on their computer screen and then email back to the company or administration at the click of a button.

My general impression is good. LiveCycle Designer is an impressive and extensive tool that is mostly up for the job.

I have been using (a legit copy of) Nero backup for 2 years, to make two backup DVDs a week. About a month ago it was making a backup disk, burnt it OK, but hung up during the data verification stage. I came to the computer two hours later and the DVD burner was still spinning. The computer was so hung up that in order to clear the hang I had to pull the power cord. After that, I re-loaded the Nero suite, re-set-up my two backup jobs (each about 3 gB), set one of them up to run right away, and it hung up again.

Some programs after I have opened them run fine, when I change a setting it gives me a error and says I do not have a debugger installed. I have tried to make the changes it says with out any success. How can I find out what is causing these errors and how can I set up a debugger if that is what is needed. I am running XP Pro with 2g or ram, plenety of HD space. I have tried several programs to find and fix these problems without any success as well.
Thanks